Refunds and Exchanges
Because all our items are painstakingly handmade, we do not offer refunds on online purchases. However, exchanges for a different size are allowed for Ready-Made items (subject to availability).
Strictly no returns or exchanges are allowed for Custom, Pre-Order or Sale items, due to our limited fabric quantity.
To ensure that any purchase made with us will always be a perfect fit, we offer alteration services for all products at a discounted rate should they be required. Just book an appointment (call/email) with us and drop by our store with your item for a fitting!
Kindly email us at firstname.lastname@example.org with the following details:
- Order Number
- Product and Size Changes
We will process the returns within 3 days of receiving your item.